A. Custom labels will take 10 business days to create and print before they are shipped. Add this time to the shipping time below to estimate when you will receive your order. Choosing Next Day Air, 2 Day Air or 3 Day Air shipping will NOT speed up the PROCESSING time of your order - only the SHIPPING time by UPS.

Select Rush! On the checkout page. We will produce and ship your order within 24 business hours (Monday-Friday). The rush charge is an additional 50% of your total, which will show on your email receipt. SORRY, NO PROOFS OR REFUNDS ON RUSH ORDERS.

Select Next Day Air or 2-Day Express shipping. If you select Rush! But do not select fast shipping, it will go UPS ground (2-6 business days). of your total, which will show on your email receipt. Sorry, no proofs or refunds on rush orders.

STANDARD U.S. Shipping $5.50

2-6 business days by UPS ground.

2-DAY EXPRESS $12 for packages weighing less than one pound.

2 business days by UPS.

NEXT DAY AIR $20 for packages weighing less than one pound.

One business day by UPS.

A. There is no minimum order! You may order as few as one sheet of labels.

A. All labels are $7 per sheet and Hang Tags are $13 per sheet, unless otherwise noted.

 Top

Q. How do the labels come?

A. Labels and collars come by the sheet, with 2 to 45 labels per sheet, depending on their size. They are printed with waterproof inks on adhesive-backed paper. We use high-resolution printing on matte-coated paper for fine detail, rich color, and a satin finish. The labels are pre-cut, and you simply peel the individual labels off the sheet and affix them to your container. Hang tags come individually cut in sets of 12 or 36, with pre-punched holes and matching 12-inch strings (in pearl white, or gold/yellow, not metallic). Hang tags come only on white card stock, the backs are plain white. If you would like something printed on the back, we can print in black ink for a per sheet charge of $5.

Q. Can I see a proof of my labels before you print them?

A. YES, If you order at least ten (10) sheets of labels or five (5) sets of hang tags, you will receive a Free Proof. Also, if we have any questions - no matter what size your order - we will email you the question or a proof of your label. You are also welcome to write your specific instructions in the message box provided on the order page. Our goal is to provide you with labels that you absolutely love and that work perfectly for you!

Q. Why can't you show me when I place my order, what my labels will look like with my words?

A. Our labels are not created instantly by computer programs. They are custom created by designers who take great pride in making each label a work of art. We start by carefully adjusting type size, letter spacing and line spacing to be sure your words fit the space and the label is balanced and beautiful. Then our Art Director inspects each label, makes final adjustments, and gives final approval for production.

 Top

Q. What will the labels adhere to?

A. Glass, plastic, metal, wax, paper, fabric, wood, Jars, bottles, bags, boxes. Labels are easily removable from glass, metal, and wax, but they are not removable from paper or wood. The adhesive bond becomes stronger as it ages. You can reposition a label for up to several hours, after that you can soak them in hot water to loosen them so they come off easily.

Q. Are the labels waterproof?

A. Yes, but not entirely. When wet, the paper remains strong and the inks do not run. Freshly applied labels tend to lift off slightly when held underwater for a long period, so if you plan to have a bottle of wine rest in a tub of ice, we recommend it be applied a week or two before your event if possible. The labels are not designed to withstand long-term use in wet conditions such as in a shower or dishwasher.

A. This is the best way we have found: lay the container on its side on a flat surface so you can look down at it. Peel the label off the carrier sheet. Hold the label at the top center and the bottom center edges, visually line it into position above the container, and then carefully press onto the surface at those points. Rub it down carefully from the center out to the edges.

A. Yes. When you order, leave the text areas blank on the order form. Please be sure to tell us in the special instructions box if you want to use the space to write in; otherwise our designers will balance out the type. Sharpies, Ball-point, felt-tip, and gel pens will work for hand-writing on the light-colored areas of the labels, and light-colored gel pens will work on the dark areas. We recommend testing on an area prior to writing on them. We also highly recommend ordering at least one extra sheet in case you make mistakes, or tears from removing from your label.

A. We do not recommend sending our printed labels through a printer. The heat causes the inks to soften which creates smearing and offsetting. We cannot be responsible for damaged labels that are run through your printer.

A. Yes, We create them in French, and also in Spanish, German, Swedish, Dutch, Portuguese, and Italian. Just write the words exactly as you want them to appear on the label. Be sure to include accent marks.

A. We want you to be absolutely delighted with your labels, and our money-back guarantee proves it! If for any reason you are dissatisfied, please email us or return the labels within 30 days with a note explaining the reason for the return. We'll be happy to either correct them or refund your purchase price. Sorry, we can't refund rush orders, special requests, or orders held for more than 30 days. If you have made a mistake on your order such as a name misspelled, we understand! We will be happy to correct them and reprint at 50% off.

A. We understand that sometimes mistakes happen. If it's your mistake, we'll reprint for 50%. Of course, if it's our mistake we'll reprint at no charge. In either case, we'll expedite your order to get it to you as quickly as possible.

  Top

A. No problem! There is a maximum number of characters for each text area (which you will see when you order). Our specialized staff of type designers will place your words in your label choice, and adjust the letter sizing and spacing so it is visually balanced and exceptionally beautiful.   

Q. How can I be sure the shape I choose will fit my containers?

A. It's very important to be sure the shape you choose fits your container well. The best way to check is to go to the Shapes page, find the dimensions listed under the label (in inches), then using a ruler draw the shape of the label using those dimensions, cut it out, and lay it against the container. This way you will be able to see exactly how it fits.

Q. Can I use a different font style on a label?             

A. Yes. To make a special font request, click on the "Request a Color or Font Change" box on the order form, and then describe the change you want to make in the Change Request box. There is a $15 charge for changing the font on the label. We can change the font on your label to another font that appears on our website; please indicate the label style, size and the number of the text area you want your font to match. Be aware that script or cursive fonts often do not display well in all capital letters, and some fonts are only available in all capital letters. If you need a font we do not have, please select a font from one of the following websites: myfonts.com, fontsearchengine.com , fonts.com. We will purchase it and use it on your labels, and you will be billed for the cost of the font.

We will contact you if we have questions, but there is no refund on special request orders such as font changes.

Q. I ordered some labels from you and they are the perfect color for my wedding! I want to re-order, but want to be sure the new order will match the color of my first order.

A. The color will be extremely close. If you want to be sure of a perfect match, please send us a label from your previous order so we can have a sample to match to. Although we calibrate our printers every day, there are still small changes in color because of daily changes in humidity and temperature, as well as equipment changes such as ink levels and oil density.

Wording/Packaging Ideas                           

Q. Can I have ingredients and our address printed on my labels?

A. Yes, you can, by ordering text labels (you can select them on the order page where you type in the words you want on your label). Text labels are designed for additional text such as ingredients, your address, or a story about yourself or your product. Also, for beer labels, there is a text add-on for label MBS1 (to select it, when you're on the order page choose "text add-on").

Q. Do you have any suggestions for wording, or examples of what other people have said on their labels?

A. For lots of ideas, go to Label Ideas. In general, be descriptive! It’s nice to say something special about the person (or persons) it’s in honor of, the contents, the event or the location.

A. We may be able to. If we can make an adjustment easily, we'll do so at no extra charge. Just put your request in the special instructions box on the order form.

                          Top

Special Requests

Q. What do the backs of the hang tags look like, and can I have something printed on the backs?

A. The hang tags are blank white paper on the back. They are square and do not fold. You may have black-ink only printing or art on the backs of the hang tags. There is an additional charge of $5 per set to print on the back. Just ask in the special instructions box when you place your order.

            Top

Photos on Labels

Q. I want to add our photo to the label. Any tips on how to send it?

A. When you place your order, just check the "Add Photo/Art/Logo" box on the order page, and then email us your photo. We will apply it to the label(s) on your order.

Give us any instructions you have for placement, cropping, or resizing in the special instructions box on the order page.

There is a charge of $25 to add your photo or art to each original. Sometimes a file requires additional work; if this is the case we will contact you with an estimate before proceeding. To help you send a file that will be in ideal condition for printing, we’ve put together the tips below:

When scanning art or a photo, scan at a resolution of 300 or more DPI (dots per inch).

When taking a digital photo, make sure the camera is set to large/high resolution (usually 1536 x 2048 pixels), with a compression grade of superfine (highest quality). On most cameras this option will be found in a menu item called “image quality”.

Save file as a jpeg, tiff, or EPS. Make sure the image hasn’t been compressed into a “thumbnail” image, or shrunk below 3 inches square when it was stored on your computer.

If your email won’t allow you to send the image, mailing a copy of your art or photo (either on a CD or the actual print for us to scan ourselves) is the best bet for a great looking image.

We will contact you if we have questions, but THERE IS NO REFUND ON SPECIAL REQUEST ORDERS SUCH AS ADDING A PHOTO OR ART.